�ձ�avɫ��Ƭ

We are on the front lines of helping you, our fellow New Yorkers, throughout the COVID-19 pandemic.

We are closely watching updates from trusted healthcare organizations and governmental recommendations about the new coronavirus (COVID-19), and will continue to keep you informed.

Read our COVID-19 patient guide.

Update April 17, 2020:��With the goal of advancing the fight against COVID-19, the Partners of Citadel and Citadel Securities have made a $2 million gift to �ձ�avɫ��Ƭ to develop new approaches to protect people from the disease and identify new cases of it. .

Common Questions about COVID-19 Testing

Can I be tested for the coronavirus?

Due to our limited capacity, tests are currently limited to the sickest patients, meaning those who are hospitalized. If you have very mild symptoms, we ask that you self-quarantine, as there is not a current treatment available for those with mild symptoms other than rest, hydration and proper nutrition.

As testing becomes faster and more widely available, �ձ�avɫ��Ƭ will offer tests to more patients who are not hospitalized. For more information from New York State on testing .

Testing is free and does not require insurance. You do not need to be a current �ձ�avɫ��Ƭ patient to receive COVID-19 testing.

If you have any questions about testing, call the �ձ�avɫ��Ƭ hotline at (646) 697-4000 or the NYS COVID-19 hotline at 1-888-364-3065 for the most up-to-date information. You may contact your primary care provider to schedule a video visit.

I’m experiencing COVID-19 symptoms. What should I do?

If you or a loved one has a fever, cough, shortness of breath, sore throat, or other respiratory symptoms, it is important to first call your healthcare provider to ask about testing. You may also utilize����services through our��partnership with NewYork-Presbyterian.

Please note: Do not go to the emergency room or your doctor’s office without calling first. It is important to first call your healthcare provider so they can make preparations to prevent the spread of the virus.

�ձ�avɫ��Ƭ offers video visits, and the New York State Department of Financial Services now requires insurance companies to waive co-pays for telehealth visits.

During a video visit, a physician will evaluate your symptoms and determine if you should come to �ձ�avɫ��Ƭ for further evaluation or testing.

I have been notified that my provider’s practice has been downsized or closed. Should I be concerned about potential exposure?

Please do not be alarmed as these office closures are not due to outbreaks of the virus. The adjustment to practice operating hours are due to considerations around the increased needs for patient care during COVID-19:

• We want to separate healthy sites from sick ones by routing necessary in-person visits like obstetrical care and pediatric wellness to sites that are deemed “healthy.” We also want to minimize exposure by keeping our sick patients isolated to other site locations.
• We believe it is necessary to consolidate staffing and office spaces to help preserve the health and well-being of physicians, as well as to sustain our limited personal protective equipment resources. At this time, many of our support staff members have been asked to continue their work from home.
• We are re-deploying healthcare practitioners as we work in partnership with NewYork-Presbyterian to expand inpatient services at the hospital to meet the increasing demand for care.

I received a text message from an unknown number about coming in for COVID-19 testing. Is this real?

No, please do not come in for testing unless you have received specific instructions from your provider to do so. There are alerts of scam callers setting up fake testing sites across New York City.

If you have any questions about testing, call the �ձ�avɫ��Ƭ hotline at (646) 697-4000 or schedule a video visit.

Is drive-through testing available in New York State?

Yes, drive-through sampling sites are a critical part of Governor Cuomo’s program to test thousands of people per day for COVID-19. These testing sites will help keep people who are sick or at risk of having contracted coronavirus out of healthcare facilities where they could infect other people.

Currently, the drive-through sites are prioritizing sampling for individuals that are part of the highest risk population including health care workers and first responders and those who were in close contact with a positive case.

According to , Drive-through sites are currently located in:

• New Rochelle, serving all of Westchester County
• Nassau County
• Suffolk County
• Rockland County
• Staten Island
• The Bronx

Residents who would like to be tested can make an appointment by calling 888-364-3065. Only those with an appointment can be tested at these sites. For more information, please visit .